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The Cobb County Department of Public Safety 911 Emergency Communications Center invites you to explore a career as an Emergency Communications Operator. Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the 911 call and dispatch center for the Cobb County Police Department, Cobb County Fire & Emergency Services, City of Marietta Police and Fire, City of Powder Springs Police Department, and the Cobb County Sheriff’s Department.

This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.

Come join our team of unseen heroes who are often the first point of contact for citizens in need of emergency services and help make a difference in someone’s life.


Apply for Emergency Communications Operator I

To apply for the Emergency Communications Operator I position, you must complete the following steps:

  1. Apply for the Emergency Communications Operator I position by clicking HERE
    Click on Emergency Commun Operator I, then Apply for this Job.  You must create a new account (username & password) in order to apply.
  2. Complete the data entry test (you will be prompted to do so after you apply)
  3. You will receive an e-mail from Cobb County Human Resources within a month of the date you apply for the position with further instructions. 
  4. Click HERE if you received an e-mail from HR to complete documents to bring with you to the written test.

While the department will attempt to consider individual circumstances during the hiring process, dishonesty will result in immediate disqualification.

 

 


Minimum Eligibility Requirements

Minimum age of 18 years

High school diploma or GED

U.S. Citizen

No felony convictions

Honorable discharge, where applicable

Passing score (20th percentile) on the data entry skills test required

Good credit and employment records

Must be willing and able to work shift work.
Schedule: Shift Work with 12 hour shifts (Work 3 days-off 2 days, work 2 days-off 3 days; work 14 days a month)


Compensation

Salary - Emergency Communications Operator I    $35,215 - 56,344 (18 month Working Test Period)
                   Emergency Communications Operator II   $38,414 - 61,464 (upon completion of Working Test Period)

Education Incentive - Starting in 2016 we anticipate the beginning of our educational incentive for operators with associates, bachelors and master degrees.

Shift Differential


Benefits

Employer Sponsored Benefits: Health - Dental - Life - Long Term Disability

Retirement Benefits:  County Pension Plan - Deferred Compensation - Roth IRA

Free Wellness Clinic - A free health clinic is available for all full time Cobb County Employees and their insured dependents with one of the County's health plans. The clinic offers sick and well checks and many prescription medications at no cost to the employee.

Veteran's Benefit - The Cobb County 911 Training Certification Course has been approved by the Georgia Department of Veterans Service as an on-the-job-training program. If you are a veteran and have contributed to the G.I. Bill, you will be eligible to receive monetary benefits while in training. This is in addition to your salary.

Uniforms and Equipment - All uniforms and job related equipment are provided by the Cobb County 911 Emergency Communications Center at no cost to you.

Tuition Assistance- Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.

Fitness Centers - All of our stations have fitness centers with both strength and aerobic training equipment and are open 24 hours a day. Additional facilities are located at the Department of Public Safety Training Center, and Powder Springs Street,

Paid Vacation Leave -
Employees will accrue:
          13 days per year after completion of 1 year of service
          15 days per year after completion of 5 years of service
          20 days per year after completion of 10 years of service
          22 days per year after completion of 15 years of service
          25 days per year after completion of 20 years of service

Holidays - 10 paid holidays per year

Paid Sick Leave - Accumulates at 4 hours per biweekly

Paid Military Leave - up to 18 days per year


Hiring Process

The hiring process for Cobb County 9-1-1 Emergency Communications generally takes between 6 to 9 months and includes the following steps:

  • On-line application
  • Data Entry Test
  • Written Test
  • Interview with background investigator
  • Comprehensive background investigation to include, but not limited to:
    • Psychological examination
    • Polygraph examination
    • Check of criminal history and driver's history
    • Credit check
    • Employment history
    • References check
  • Medical examination with drug screen
  • 4 Hour Observation
  • Final interview with 911 Director

While the department will attempt to consider individual circumstances during the hiring process, dishonesty will result in immediate disqualification.


Training

Phase 1 (with Training Officer)

  • Classroom training and familiarization with Public Safety Departments
  • Obtain required certifications
  • Hands on call-taking experience

Phase 2 (with Training Officer)

  • Hands on call-taking and dispatch for police and fire

Phase III (Independent Phase)

  • Supervisory observation

Training is completed at the 911 Emergency Communications Center or within the metro area.


Specialized Fields & Promotion Opportunities

Cobb County 9-1-1 Emergency Communications has several specialized fields and promotional opportunities to include:

  • Communications Training Officer
  • Communications Shift Supervisor
  • Communications Operation Supervisor
  • 800 MHz Systems Specialist
  • CAD Administrator
  • 911 Analyst
  • Training Coordinator
  • Tactical Dispatch Team